We deliver worldwide. Don’t worry looking for shipping costs. It’s free.
Getting your goods to you safely and swiftly is of utmost importance to us. That's why we entrust all our deliveries, home and abroad, to FedEx.
With regards to costs, there are none. We offer complimentary shipping worldwide. You can find out everything you need to know about our delivery options, right here.
You can check the progress of your order at the link provided to your inbox.
Simply enter your consignment number in the box where you can track your parcel. Your consignment number will be sent to you via email when your order is dispatched.
No signature is required. Unless your order is being shipped to a business address.
RETURNS AND EXCHANGES
As long as any goods you send back to us are in their original condition within 14 days, we will refund your purchase immediately after receiving your package. Note that your bank might need longer to process the credit back to your account though. Internationally this can take up to 30 days. Read more about our returns and exchanges policy here.
Simply click "Size Chart" on every product page. We have provided the actual dimensions of each product for you to compare with your own body measurements. When an item runs small or large to size, this will be identified within the ‘Description' tab on every product page.
Yes, all our suits are available to be purchased as separates. No guess work required.
Alternatively, you can configure your own suit, including an additional pair of trousers and waistcoat, with our Custom Made program. Choose from a range of the finest Italian fabrics and simply pick your fit and size.
While it doesn’t happen often, sometimes we can make a mistake. If there’s a problem with your order, or the goods themselves, let us know straight away. To find out how to do this, click here.
For available inventory: Upon placing your order, we will send you a confirmation email. A member of our Customer Service Team will then check your order and the delivery information to make sure that everything's correct. From there your goods will be picked and packed, and sent out from our warehouse. Once that happens your card will be charged, your order will be sent out and you will receive a confirmation of dispatch email that contains your consignment tracking number. If you are expecting a few deliveries from us, you will get separate emails for each order.
For Custom Made: Upon placing your order, we will send you a confirmation email. A member of our Customer Service Team will then check your order and the delivery information to make sure that everything's correct. Our tailors will be notified and will begin mastering your order. Once completed, your masterpiece(s) will be picked and packed, and sent out to you. Once that happens your card will be charged, your order will be sent out and you will receive a confirmation of dispatch email that contains your consignment tracking number. If you are expecting a few deliveries from us, you will get separate emails for each order.
If you are confident you entered your email address correctly, then it may be your junk mail filter doesn't like our email address. Some web-based email services, such as Yahoo, Google and Hotmail, block emails from unknown senders. Firstly, check your junk mail folder. You may also need to add us to your address book to ensure our emails arrive in your inbox.
We’ve tried hard to put everything you’d ever need to know about us on this site. If you’ve a question that we haven’t answered, get in touch with our Customer Service Team and they’ll be happy to help. You’ll find their details here.
Actually you will get two. You'll get an email when your order is dispatched, which to all intents is an electronic receipt. Then there's the more traditional printed receipt, which comes with your order.
CUSTOM MADE PROGRAM
Our Custom Made program offers an evolving variety of options for purchasing jackets and trousers separately, as well as adding a matching waistcoat.
The suit is tailored from scratch from your choice of fabric and fit template. You can place an order online or in-person, where our team can assist throughout the process.
If you design your piece in in-person, it’s possible to include size adjustments, such as sleeve length, ensuring a perfect fit when your new suit arrives within 2-3 weeks!
> Constantly adding new fabrics
> 4+ different fits Separate jacket and trousers sizes
> When in-person, adjustments can be made before ordering
> Pure Super 110 and Super 120 wool from Vitale Barberis Canonico, Guabello and more.
We believe there is a solution to every problem. If you are confident about your final garment measurements, please contact us here. To ensure the perfect fit, we advise you to order online without alteration so you may alternatively take your garment to your personal tailor or one of our partner tailors in your area. Our Made-to-Measure Personal Tailoring programs are exclusively available in our studios or trunk shows. Subscribe to our newsletter to stay up to date or click here to book an appointment.
PAYMENT AND SECURITY
Aside from bartering, we’re pretty open to you paying in any way you like. In fact, you can use all the following payment types: Visa, AMEX, Mastercard, Diners Discover & PayPal.
You’ll only get charged once your order is dispatched. When you enter your credit/debit card information and click 'Confirm Payment' on the final review page, we simply authorize the payment to make sure that the details are correct and the necessary funds are available. When this happens it may be that your bank or credit card company sets aside the funds needed for the order. They don’t give the money to us. They hold it in a virtual banking place. As we said, we don’t take any money until we’ve sent out your order. Please be aware that if you cancel an order before it’s shipped, it may take some time for your bank or credit card company to process this and make the funds to your account. It’s not us being greedy. Honest.
As safe as it possibly could be. We don’t store any card details and all the other information you give us is stored securely with the highest levels of security. In fact, we use high-level SSL encryption technology – the most advanced security software currently available for online transactions. If you want to read more about our Security and Privacy policies, you can do so here.
There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method, such as PayPal. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Service representatives.
Gift cards of various amounts are available for purchase online. You have the option to choose an e-gift card (by email) or a nicely-packaged gift card by post. Gift cards have no expiration date. Please note that they are not redeemable for cash. To purchase a gift card please visit a Zane Barlas store, or click here to purchase online.
Our gift cards do not have an expiration date.
Yes, you can use our physical and e-gift cards to pay for your order online and at our store locations. To check the balance of your gift card, please click here.
WORK WITH ZANE BARLÄS
Zane Barlas is no one-man-band. We know our team is the secret to our success. If you fancy being a new Barlas on the block, have a look at our current vacancies here.
ABOUT ZANE BARLÄS
Zane Barlas is a privately held company. For investment opportunities, please contact us by clicking here.
There’s actually a wealth of information about Zane Barlas available on this site. From a detailed history of our rise to fame to news and press releases about what we’re up to, you can find out more in ourAbout Zane Barlas section.
We are always interested in hearing from new business partners who have what it takes to be a Zane Barlas Trustee. To find out more about becoming a wholesale customer, get in touch with our Wholesale Teams.
Yes! Sign up for our newsletter and receive 10% off your next purchase.
ETHICAL & ENVIRONMENTAL ISSUES
Child labor is a very emotive issue, and here at Zane Barlas we work closely with our factories and suppliers to ensure that not only is there no child labor, but also that no one else within our supply chain is being exploited or discriminated against. We are working with MADE-BY using existing certification and audits from our factories and suppliers to compare them to the MADE-BY benchmark. Where these are not available we ask suppliers to adhere to our Code of Conduct, based on the SAI code, and will be working with individual factories on social improvement programs to create examples of best practice within our supply chain.
We do use organic materials in some of our products. We also use a range of fabrics from sustainable sources. The best way to find out what fabric a product is made of, is to read its description on this website. For more general information about the different materials we use, you should take a look at our Fabric Guide.
At Zane Barlas we know we have a responsibility to do right by the environment. As a proud partner of MADE-BY we are working on the sustainability of our entire collection, up and down our supply chain. We are also working on keeping our carbon footprint as dainty as we can.
The Sumangali Scheme equals bonded labor, on the basis of the fact that employers are unilaterally holding back part of the workers’ wages until three or more years of work have been completed. In addition, workers are severely restricted in their freedom of movement and privacy. Workers work in unsafe and unhealthy circumstances.
We are aware that this scheme is being abused by some unscrupulous mills and factories but at this point we have not yet discovered any evidence within our own supply chain. We take this matter very seriously and hold workers’ rights in the highest regard.
A resounding 'no': Zane Barlas does not use real fur in any of his garments. Only skins and hides which are by-products of the meat industry are used.
We aren’t comfortable with the practice of shearing, and so have decided that we will not produce any angora products. If our friendly competitors are reading this, please stop.
Zane Barlas as a company is committed to participating in the fairest of fair-trade. We expect all animal-derived products that we sell to have come from animals that are treated in the very best way and in strict accordance with animal welfare legislation.
WHY BUY ZANE BARLÄS
At Zane Barlas we firmly believe that we make some of the best clothing in the world and as such continue to invest enormous amounts of blood, sweat and tears into them so the customer continues to look and feel a million dollars.
Our loyal customers continue to come back season after season because of this and we need to continue with our standards and level of workmanship in order to maintain our premium position.
Imitation may be a form of flattery but counterfeiting does nothing except defraud consumers. No-one can make Zane Barlas like Zane Barlas and to see its trusted name and beautiful product poorly imitated and thrown together is criminal. The counterfeiters are not interested in the finest silks, wools and the art-form that comes with working with the finest factories as we do. They are interested in using cheap fabrics, fit for the bin and child labor to knock out ultra-low grade tat. We pride ourselves on having grown and developed alongside a great deal of the same suppliers and factories that we first chose to work with since inception. This means that the care and attention to product that we expect is adopted and understood inherently within those partners. This is manifested in the ethics and practices that they also adopt and develop for their own teams. Counterfeiting is one of many areas of organized crime and as such there is no end to the lengths they will go to, to defraud and cheat consumers. One of the larger areas of their shady world is that of cybercrime and the stealing of millions of people’s card details which are then used to fund their criminal network.
When visiting our website, Zane Barlas receives and records information from your browser through a variety of methods, such as cookies and pixel tags. Cookies are pieces of information sent to your web browser when you visit the Zane Barlas website. Working in combination with website content, cookies capture and remember information like shopping cart items, purchase history, username, password, and other information.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies by adjusting your browser settings. However, please note that disabling cookies will restrict access to many of the features that make our website more efficient, as well as prevent certain services, including online shopping, from functioning properly. Zane Barlas also works with companies who use tracking technologies to serve ads on our behalf across the internet. Additionally, these companies may collect non-personally identifiable information about your visits to our website to help research and measure the effectiveness of our online content, advertisements, and other forms of communications.
If you are located in Europe, you can delete cookies via Your Online Choices, to ensure they won’t be placed on a third party website.
When you visit our website, the ‘ship to’ country will automatically take your current location, depending on your IP address. For easy browsing, we offer our web site always in English. Possibly, the native language of the country where you are located will be available for selection too. If you want to ship to a country different from the one you are located at the time of ordering, you can select a country from the ‘ship to’ drop-down menu on the top right corner. For a better experience, we advise you to do so before you start shopping.